In this guide
Capture the current setup without secretsAsk the permission question clearlyRetire the old setupWrite down the resultA new television or streaming box changes the local setup; it does not automatically establish a new service entitlement. Before removing the old setup, identify the service account, the player and any separate software purchase. Then ask for the service’s applicable device-change conditions.
Capture the current setup without secrets
Record the old device model, player name, order reference and local account label. Keep any favourites or preferences only through the player’s documented export features. An export may contain credentials, so examine its handling requirements before copying it into ordinary messages or a shared drive.
Ask the permission question clearly
Explain whether the old device will be retired or remain in use. Ask whether the existing account can move, whether a device identifier needs an authorised update and whether the selected player’s licence transfers. No simultaneous connection allowance, transfer charge or automatic transfer right is established by the published facts here.
- Confirm the new exact device and intended player.
- Confirm service-side device-change instructions.
- Check the player developer’s transfer or activation terms.
- Keep the old setup until you have the information needed to complete an authorised move.
Retire the old setup
After the replacement is working through supported steps, remove saved service details from the old player and sign out of associated device or store accounts as appropriate. If the device will leave your control, use the manufacturer’s disposal or reset instructions. Removing a local profile is different from asking the service to invalidate credentials.
Write down the result
Update the handover record with the new device, software purchase status and any confirmed account change. If the old device is lost or inaccessible, say that in the support request instead of claiming it has been cleared. Ask what service-side action is available. This procedure is a planning guide, not a compatibility or licence-transfer guarantee.
Questions about this guide
What if the old device stopped working before I made a record?
Use the original order and private delivery trail to identify the account. Tell support that the old device is inaccessible, then ask for the authorised replacement process. Do not guess a device identifier, use another customer’s details or claim that an unavailable device has been cleared.