Start with the correct platform
Use the LG Content Store available on your television. Confirm the player supports that webOS release and account format.
A webOS television cannot use an Android APK as its native player.
Work through the setup
- Confirm the actual model and system
Use the LG Content Store available on your television. Confirm the player supports that webOS release and account format.
- Match the account method
Read the sign-in fields and ask support for the code, portal, playlist or credentials intended for this app.
- Check everyday controls
Test remote focus, pointer controls where present and the player’s account-management screen.
- Test the normal network and output
Check the television’s network connection and compare a wired test if the model supports it. Check player options and LG audio output separately. Some sources may need a different supported audio track.
- Request the trial
After installing the selected player, WhatsApp the app and device name to request a one-day trial.
If a problem appears
Open the LG webOS TV help library and choose the exact symptom. Keep the current player settings while collecting the source, time and error details.
LG webOS TV manufacturer or platform help