Device help
LG webOS TV help library
Choose the symptom you see on LG webOS TV. Each guide gives an ordered check, a result interpretation and a private support route.
Find the right problem
One symptom. A clearer next step.
Playback pauses and buffersFind whether interruptions follow the network, one source or the player before changing quality.Login is rejectedMatch the login method to the issued account. An activation code cannot replace a portal URL or username and password.Channel list is emptyDistinguish a failed list refresh from an account with no assigned categories.Programme guide is blankLive video and programme listings are separate data paths. Working video can coexist with missing guide data.Programme times are wrongCheck device time, guide time zone and any player offset before moving the schedule manually.Video plays without soundTest the source track and output route separately. The player can display video while the audio format or speaker route fails.Subtitles are missingA subtitle button does not mean every source contains a subtitle track in your language.Playback shows a black screenUse audio, menus and a second source to separate a source failure from video decoding or display output.The player closes or crashesIdentify whether the crash occurs before sign-in, while importing a list or only during playback.Menus and channel browsing are slowSeparate slow menu rendering from slow remote list loading before treating the problem as low internet speed.The account reports expiredConfirm the service expiry with support and distinguish it from a separate player licence expiry.One channel will not playWhen other sources work, collect the exact feed, region and time instead of reinstalling the entire player.A film or episode will not playUse the exact title edition to distinguish unavailable media from an unsupported audio or video format.Live viewing is delayedSome delay is normal in internet delivery. Identify whether extra latency comes from buffering, a different feed or device behaviour.Picture looks soft or pixelatedCheck actual source detail before changing television sharpness. A 4K screen can display a lower-resolution source.Sports motion juddersKeep source frame rate, device output and display motion processing separate during comparison.Quality changes during playbackFind whether quality changes follow a selected edition, adaptive delivery or unstable throughput.Playback fails only over Wi-FiA successful wired comparison on the same device points toward the local wireless path.Playback fails only over EthernetCheck the wired link, address assignment and cable path before blaming the remote source.A cast receiver is not foundCheck the sender, receiver and local network discovery before changing service credentials.Remote buttons do not work correctlyConfirm that the player is designed for directional navigation and that focus is visible.Device storage is running lowRecover ordinary storage before importing a large list or updating a player.A player update failsUse an update that matches the existing app, package and signing identity. A similarly named APK may be a different application.The player reports a certificate errorInspect the device clock and the supplied HTTPS address before changing security settings.The connection times outA timeout describes reachability, not necessarily an incorrect password. Check the network and current supplied endpoint.Sound and picture are out of syncDetermine whether the offset belongs to one source, the player or an external audio chain.Saved favourites are missingFind out whether the player has changed profile, account or local data before rebuilding a list.Parental controls or PIN access need attentionUse the player’s documented parent or account owner controls and keep the PIN private.Categories appear duplicatedDistinguish multiple accounts, regional editions and imported list duplicates before deleting groups.An app download stops or is incompleteConfirm the exact download source and file record rather than repeatedly opening a partial installer.Prepare a useful support reportA precise report identifies the failing layer while keeping account and payment details private.
Use the LG Content Store available on your television. Confirm the player supports that webOS release and account format.