Refund Policy – 30-Day Money-Back Guarantee

Our 30-Day Money-Back Guarantee

At Dream 4K IPTV, we are confident you'll love our service. That's why we offer a 30-day money-back guarantee on all subscription plans. If for any reason you're not completely satisfied with your purchase within the first 30 days, we'll refund your full payment – no questions asked.

Eligibility for Refund

To be eligible for a refund, the following conditions apply:

• Within 30 Days: Refund requests must be made within 30 days of the original purchase date.
• Valid Purchase: The refund applies to the first subscription purchase. Renewals and auto-renewals are not eligible for refunds after the renewal date.
• Account Verification: You must provide your account email or order number for verification.
• No Abuse: Refunds are intended for genuine dissatisfaction. Multiple refund requests may be reviewed for abuse.

How to Request a Refund

Requesting a refund is simple and fast. Follow these steps:

Refund Processing & Timeline

Once your refund request is approved:

• Processing Time: 5-7 business days for refund processing.
• Payment Method: Refunds are issued to the original payment method used for purchase.
• Notification: You'll receive email confirmation once the refund is processed.
• Bank Processing: Depending on your bank, funds may take 3-5 additional business days to appear.

Payment Method	Refund Timeframe
Credit/Debit Card (Visa, Mastercard, Amex)	5-7 business days
PayPal	3-5 business days
Cryptocurrency (Bitcoin, Ethereum, USDT)	1-3 business days
Bank Transfer	7-10 business days

Non-Refundable Items

The following items are not eligible for refunds:

• Subscription Renewals: Auto-renewal payments are non-refundable after the renewal date. You may cancel auto-renewal at any time.
• Reseller Credits: Reseller panel credits and bulk purchases are non-refundable.
• Partial Months: No partial refunds for unused portions of subscription periods.
• Abuse of Service: Refunds may be denied if service terms were violated.

How to Contact Refund Support

For refund requests or questions, contact our dedicated refund support team:

• WhatsApp: +44 7532 814802 (Fastest response)
• Email: refund@dream4kiptv.net
• General Support: support@dream4kiptv.net

Our support team is available 24/7 and typically responds within 5-10 minutes on WhatsApp.

Cancellation Policy

You may cancel your subscription at any time. Here's how cancellation works:

• Cancel Anytime: No long-term contracts. Cancel directly through your account or by contacting support.
• Auto-Renewal: To stop auto-renewal, contact support at least 24 hours before your renewal date.
• Service Access: If you cancel, service continues until the end of your paid period. No partial refunds for unused time.
• 30-Day Refund: If you're within 30 days of purchase, you're eligible for a full refund instead of just cancellation.

Frequently Asked Questions

How do I know if my refund was processed?

You'll receive an email confirmation once your refund is processed. You can also contact our support team to check the status.

How long does it take to get my money back?

Refunds are processed within 5-7 business days after approval. Depending on your bank, funds may take an additional 3-5 business days to appear.

Can I get a refund after 30 days?

The 30-day money-back guarantee applies to first-time purchases within 30 days. Renewals and purchases after 30 days are non-refundable.

Can I exchange my subscription for a different plan?

Yes! You can upgrade or downgrade your plan at any time. Contact support to adjust your subscription. Price differences will be prorated.

Will I be charged any fees for refunds?

No, we do not charge any processing fees for refunds. You'll receive the full amount you paid.