Make the request specific
Ask about the tournament, session and court rather than a player name alone. A multi-court event can have several live matches at the same time.
A useful distinction
An order of play is more useful than assuming a fixed start time for a match that follows another contest. Note whether you want a main-channel broadcast, a specific court or a replay. Open the requested source during your trial and check the audio, score graphics and court description.
Keep these details together
- Tournament, round and named player or court
- Day or evening session and order-of-play context
- Commentary language and live-versus-replay requirement
Try the device you will actually use
Install your chosen player before asking for a one-day trial. Use your normal connection and preferred screen, then check a named live source with sound and the programme guide open. Test a change on one device at a time so the result is clear.
Tell support what you opened, when you tested it and what happened. A missing guide entry, a sign-in problem and a source that opens without sound need different follow-up steps.