Make the request specific
Identify the event and named bout, then distinguish the broadcast start from the estimated ring walk. Those times are not interchangeable.
A useful distinction
The undercard, main card and a single headline fight may have different listings. Send the event date and your viewing country so support can check the actual source. If a source is offered during a trial, confirm what is live, what is a replay and what access conditions apply before choosing a term.
Keep these details together
- Event, named fighters and main-card date
- Coverage start versus estimated ring-walk time
- Regional feed, language and any separate access condition
Try the device you will actually use
Install your chosen player before asking for a one-day trial. Use your normal connection and preferred screen, then check a named live source with sound and the programme guide open. Test a change on one device at a time so the result is clear.
Tell support what you opened, when you tested it and what happened. A missing guide entry, a sign-in problem and a source that opens without sound need different follow-up steps.