The practical starting point
Use a complete source description so support can check the request rather than guess from a logo or broad category.
Details to check
For live television, include the full channel label, country edition, language and programme. For sport, add the competition, date, local start time and preferred commentary. Guide data and replay access are separate questions.
For a movie, give title and year. For a series, add season and episode. Specify spoken language and subtitles separately. A poster, series title or platform mark does not establish that the requested edition is currently present.
Use the normal device and player during a one-day trial to check the answer. If a source fails, report that exact item and time while noting whether other sources still work. Keep account credentials out of the availability request.
Choose the next step
Open the relevant guide or support route and keep the exact device, account or package context with the question.