Start with the correct platform
Use the App Store and a player that accepts the account method confirmed by support. Android APK files cannot be installed as iPhone apps.
A player subscription purchased in an app store is separate from your Dream 4K service account.
Work through the setup
- Confirm the actual model and system
Use the App Store and a player that accepts the account method confirmed by support. Android APK files cannot be installed as iPhone apps.
- Match the account method
Read the sign-in fields and ask support for the code, portal, playlist or credentials intended for this app.
- Check everyday controls
Check touch navigation, local network permissions for casting and the selected audio output.
- Test the normal network and output
Compare a permitted Wi-Fi connection with mobile data after checking your data allowance. Keep the same source and test duration. Test directly on the phone before AirPlay or an adapter. External output introduces a separate device and compatibility check.
- Request the trial
After installing the selected player, WhatsApp the app and device name to request a one-day trial.
If a problem appears
Open the iPhone help library and choose the exact symptom. Keep the current player settings while collecting the source, time and error details.
iPhone manufacturer or platform help