Start with the symptom
Distinguish a failed list refresh from an account with no assigned categories.
On Linux computer, begin with a precise description of when the symptom occurs. Keep one source and one account selected, then change one part of the setup. That makes the result useful to both you and support.
Checks for Linux computer
Record the operating system, player version, display and audio output. A browser session, native media player and Android environment are different playback routes. Keep the tested route unchanged while narrowing the symptom.
| Part of the setup | Check on Linux computer |
|---|---|
| App and installation | Select a maintained player from your distribution or its verified developer. Confirm the supported playlist or account method. |
| Controls | Check keyboard focus, fullscreen shortcuts and the audio device chosen by the desktop session. |
| Connection | Record the distribution, network interface and whether a proxy or system VPN is active. |
| Playback | Hardware decoding depends on the player, graphics driver and format. Compare a known source with software decoding only as a diagnostic. |
Work through the checks in order
- Wait for the first import to finish
Select a maintained player from your distribution or its verified developer. Confirm the supported playlist or account method.
- Check whether any categories appear
Check keyboard focus, fullscreen shortcuts and the audio device chosen by the desktop session.
- Confirm the account is active
Record the distribution, network interface and whether a proxy or system VPN is active.
- Refresh once through the player
Hardware decoding depends on the player, graphics driver and format. Compare a known source with software decoding only as a diagnostic.
- Ask support about category assignment
A command from an unknown forum can expose credentials in shell history. Keep playlist tokens out of commands you share.
Read the result
| Observed result | Next action |
|---|---|
| No categories | inspect account import |
| Categories with no items | check filter and assignment |
| One empty group | report that group |
Repeat only the comparison that changed the result. If a setting made no difference, restore it before trying the next step. Keep the source label, approximate time and player version with your notes.
Before making a larger change
A command from an unknown forum can expose credentials in shell history. Keep playlist tokens out of commands you share.
A factory reset, complete account deletion or router-wide change is a much larger action than restarting a player. Keep those actions outside this sequence unless the responsible support team identifies a clear reason and recovery path.
Get the right support
Use WhatsApp support and describe the device, operating system, player version, account method, network type and time zone. Say whether one feed, one title, one group or the whole account is affected.
Keep usernames, passwords, full playlist links, device keys and payment evidence out of public screenshots. If support needs an account identifier, provide it privately through the established conversation. Do not send bank-card numbers in the order or help form.
Linux computer platform documentation