Start with the symptom
Live video and programme listings are separate data paths. Working video can coexist with missing guide data.
On Android tablet, begin with a precise description of when the symptom occurs. Keep one source and one account selected, then change one part of the setup. That makes the result useful to both you and support.
Checks for Android tablet
Check the exact Android release, app package and whether the interface is intended for touch or a television remote. Store updates and externally supplied APKs have different installation routes. Keep the original account entry intact during diagnosis.
| Part of the setup | Check on Android tablet |
|---|---|
| App and installation | Install a player suited to the tablet’s Android version and screen size. A TV-only build may require a remote and be unsuitable. |
| Controls | Check touch targets, landscape rotation, search keyboard and subtitle readability at normal viewing distance. |
| Connection | Test near the usual viewing location. Background downloads, cloud syncing and a weak access point can affect sustained playback. |
| Playback | Compare fullscreen and windowed playback when supported. Keep the same source during decoder or quality comparisons. |
Work through the checks in order
- Test whether the live channel plays
Install a player suited to the tablet’s Android version and screen size. A TV-only build may require a remote and be unsuitable.
- Check device date and time zone
Check touch targets, landscape rotation, search keyboard and subtitle readability at normal viewing distance.
- Refresh the guide in the player
Test near the usual viewing location. Background downloads, cloud syncing and a weak access point can affect sustained playback.
- Compare several channel entries
Compare fullscreen and windowed playback when supported. Keep the same source during decoder or quality comparisons.
- Ask whether guide data exists for the exact feed
A USB adapter’s connector shape does not prove that the tablet supports Ethernet or video output.
Read the result
| Observed result | Next action |
|---|---|
| Video works but guide does not | focus on EPG data |
| Only some entries are blank | inspect mapping |
| Nothing loads | inspect account and connection |
Repeat only the comparison that changed the result. If a setting made no difference, restore it before trying the next step. Keep the source label, approximate time and player version with your notes.
Before making a larger change
A USB adapter’s connector shape does not prove that the tablet supports Ethernet or video output.
A factory reset, complete account deletion or router-wide change is a much larger action than restarting a player. Keep those actions outside this sequence unless the responsible support team identifies a clear reason and recovery path.
Get the right support
Use WhatsApp support and describe the device, operating system, player version, account method, network type and time zone. Say whether one feed, one title, one group or the whole account is affected.
Keep usernames, passwords, full playlist links, device keys and payment evidence out of public screenshots. If support needs an account identifier, provide it privately through the established conversation. Do not send bank-card numbers in the order or help form.
Android tablet platform documentation