Start with the correct platform
Use the Apple TV App Store on models that support it. Select a tvOS player with the correct login method.
Apple TV hardware, the Apple TV app and an Apple TV+ membership are separate products.
Work through the setup
- Confirm the actual model and system
Use the Apple TV App Store on models that support it. Select a tvOS player with the correct login method.
- Match the account method
Read the sign-in fields and ask support for the code, portal, playlist or credentials intended for this app.
- Check everyday controls
Test the Siri Remote’s focus and playback buttons. Confirm a phone is not the only way to complete account entry.
- Test the normal network and output
Compare Wi-Fi with Ethernet if your Apple TV model includes it. A wired test on another device is not equivalent. Start with normal video and audio settings. Change frame-rate matching or audio output only one setting at a time.
- Request the trial
After installing the selected player, WhatsApp the app and device name to request a one-day trial.
If a problem appears
Open the Apple TV help library and choose the exact symptom. Keep the current player settings while collecting the source, time and error details.
Apple TV manufacturer or platform help